The ombudsperson monitors recurring problems and, if necessary, discusses them with the Executive Board, the deans or the secretary. They operate independently and impartially and treat all reports confidentially and with care. No personal information is shared without your consent. The ombudsperson’s role and procedures are defined in the Regulations concering UvA's Ombudsfunctionaris.

What the ombudsperson can do

Following a report, the ombudsperson may offer support in various ways, such as:

• recording the report;
• offering independent advice;
• mediating or engaging in dialogue with the relevant faculty or service;
• initiating an investigation in the case of multiple reports;
• referring to an appropriate body or professional;
• making recommendations to the Executive Board, the deans or the secretary.

You may also choose to have your report recorded without any further follow-up.

About the ombudsperson

Samera Hartog-Ouchene is the ombudsperson of the UvA. She has a legal background and extensive experience in enforcement, supervision and integrity within the Ministry of Finance. At the UvA, Samera is committed to promoting social safety and fostering an open, respectful study and work environment.

Samera is supported by:

• Jennifer Aggus, Ombudsperson Adviser – specialised in social safety and undesirable behaviour
• Wendy Potman, Ombudsperson Assistant – first point of contact and organisational support

Get in touch – even if you’re unsure

Don’t hesitate to get in touch, even if you’re unsure whether your situation is serious enough. You can reach the ombudsperson via ombudsfunctionaris@uva.nl or by phone at +31 (0)20 525 2501. Appointments can take place either on location or online.

Reports on submitted cases

The ombudsperson publishes an annual report. These reports include anonymised information on the number of reports per faculty or shared service unit, the most frequently reported forms of undesirable behaviour or wrongdoing, and any notable patterns. Reports also include recommendations for improving the social climate at the UvA. See:

• Ombudsperson Report 2024 (PDF, 1 p.p., in Dutch)
• Ombudsperson Report 2023 (PDF, 1 p.p., in Dutch)
• Ombudsperson Report 2022 (PDF, 1 p.p.)